April Spotlight: Genesys

Genesys is a global provider of cloud-based customer experience and contact center technology. As interest in New Mexico’s tech ecosystem grows, Genesys has joined NMTC to connect with local partners and explore new opportunities in the region.

What is Genesys’ mission?

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

What Genesys offers

Genesys is the global leader in cloud customer experience and contact center solutions. Our solutions include AI and automation, contact center software, digital experience engagement, customer journey management, workforce engagement management, and cloud architecture and open platform.

Genesys super power

Combine customer engagement, workforce engagement and journey management capabilities in one platform. Genesys Cloud CX eliminates the need for patchwork solutions and multiple vendors. Our unified, AI‑powered technology ensures you can effectively and intelligently serve the full customer and employee journey.

Why do you choose to do business in New Mexico?

New Mexico’s burgeoning tech scene, coupled with its strategic location and supportive business environment, offers Genesys a prime opportunity to expand its reach and contribute to the state’s economic growth. By investing in New Mexico, Genesys gains access to a talented workforce and a dynamic market, fostering innovation and long-term success.

Why did you join NMTC?

Genesys is proud to be part of the New Mexico Technology Council, joining a vibrant community of innovators. Through this membership, we aim to build strong partnerships, contribute to the state’s growing tech ecosystem, and support the development of local talent.

Please share one goal you have for your company within the next 12 months.

Partner with at least one New Mexico public sector entity in 2025.